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FAQ

Helping you invent everywhere!
Check out the answers below to some frequently asked questions. If you don't find the answer you're looking for, contact us!
Need help setting up your Makey Makey for the first time? Here's our How To. Need inspiration with a project? Check out The Labz.
What can we help you with? select your topic below.
Placing an Order
What are the shipping options?
Will I pay sales tax?
Can I sell Makey Makey in my store?
Existing Orders
When will my order ship?
How can I edit my shipping address?
How can I cancel my order?
How can I get an invoice for my order?
How can I track my order?
Can I return my order?
International Orders
Do you ship to my country?
What are the shipping options?
How can I track my order?
Do I need to pay customs fees?
Educational Orders
Can I use a purchase order?
How do I get a quote?
Can I get an education discount code for your web-store?
How do I become tax-exempt?
How do I get your W-9?
Are you a sole source vendor?
What is the contact information for JoyLabz?
Do you accept international education orders?
Makey Makey Boards
How does Makey Makey work?
How are Makey Makey Classic and Makey Makey GO different?
What operating systems does Makey Makey run on?
Does Makey Makey work with mobile devices and tablets?
How do I remap keys?
How do I find out what version I have?
Can I use multiple Makey Makeys on one computer?
How do I use the back of the Makey Makey Classic?
How many keys can be pressed at once on a Makey Makey?
How many alligator clips come with a Makey Makey?
My Makey Makey broke, what should I do?
Is Makey Makey Safe?
Does Makey Makey work with MIDI?
Why is my Makey Makey working without EARTH?
Circuit Scribe Mini Pens
What's the conductivity of Circuit Scribe?
What's the difference between Circuit Scribe and a No. 2 Pencil?
My pen doesn't look full, looks like it leaked, or just looks strange. What should I do?
What is the shelf life?
How long do traces stay conductive?
How much can I draw with one pen?
What paper should I use to write on?
What is the max current the ink can handle?
What's the maximum voltage?
What is your return policy?
Other Questions You Might Ask
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