Can I use a purchase order?
We are happy to process a purchase order. If you are using a Purchase Order, you can submit it to firstname.lastname@example.org
for the fastest processing time.
How do I get a Quote?
An estimated quote for product and shipping costs can be generated by using this online Estimate/Order Form
. When your Estimate/Order Form has been submitted, we will contact you within 1 to 2 business days.
Once your quote/purchase order has been accepted, orders are typically processed and shipped within a week. An invoice with Net30 terms will be sent once the product has left our warehouse.
Can I get an education discount code for your web-store?
If you can make a purchase with a credit card on our site, go over to our Educators page
to get a discount code after verifying your educator status.
How do I become tax-exempt?
If you are tax-exempt, please send us your documentation to email@example.com
along with your initial purchase order or your request for an online Makey Shop tax-exempt customer account. You can refer above for more information on both ordering systems.
How do I get your W-9?
Are you a sole source vendor?
Here are our notarized documents for the following products:
What is the contact information for JoyLabz?
PO Box 1444
Santa Cruz, CA 95061
Phone: (831) 460-6242
Fax: (831) 604-8914
Do you accept international education orders?
Educational orders shipping outside of the United States are placed online through our Makey Shop and paid for upon checkout. With this method you will be able to choose the shipping and handling that best suits your needs. Please refer further below in our FAQ for important international shipping information regarding tracking and delivery time.
If you would like to place an order with educational discounted pricing through our Makey Shop, go over to our Educators page
to get a discount code after verifying your educator status.
Customs/Duties/VAT fees are not included and are the responsibility of the customer.
Does Makey Makey work with mobile devices and tablets?
Makey Makey works on some tablets and mobile devices, but is not officially supported.
How do I find out what version I have?
From version 1.2 we have printed the version on the back of the circuit board, older versions don't have a version number printed on them.
Can I use multiple Makey Makeys on one computer?
Yes! You can plug in multiple Makey Makey Classics and Makey Makey GOs at once and create an orchestra of Makey Makeys! (tested with up to 3, but could work for more).
How do I use the back of the Makey Makey Classic?
You can use the top row of connectors on the back of the Makey Makey to power small motors and LEDs. Here's what the pins do and how to use them.
KEY OUT is activated when any of the alphanumeric keys are triggered.
MS OUT is triggered when any of the mouse actions are triggered.
/RESET resets the board when that pin is grounded.
5V is always sending 5 volts of power when the Makey Makey is plugged in.
GND is an extra EARTH
PGD and PGC are for programming at the factory
GND is the same as Earth of the bottom of the board and works to ground small motors and LED's connected from either the MS OUT or KEY OUT pins.
To trigger small motors and LEDs, wire your device from either the KEY OUT or MS OUT to the GND pin. The attachment will receive 5 volts of power from KEY OUT when any of the keys (spacebar, WASD, etc) on the Makey Makey are Earthed - regardless of remapping. The same is for MS OUT; when any amount actions are Earthed (mouse directions, right click, left click), 5 volts are sent to your device.
How many keys can be pressed at once on a Makey Makey?
Makey Makey Classic can press as many keys as your computer allows at once, which is probably 6. You can use up to 18 in a session (6 on the front of Makey Makey and 12 on the back), but only 6 can be held down simultaneously on most operating systems. Makey Makey GO can send one key press at a time.
My Makey Makey broke, what should I do?
If your Makey Makey isn't functioning correctly or a piece is broken, reach out to our support team and be sure to include:
- A picture of the damage
- The approximate date of your order
- Your order number
And we'll get back to you soon.
Sorry your Makey Makey isn't working right!Contact
our tech support team and include the above.
Is Makey Makey safe?
Makey Makey is powered by a USB connection, not AC current. Makey Makey uses resistive technology that allows users to invent projects using water and other conductive objects; the voltage is similar to that provided by 3 AA batteries or in technical terms, 50 microamps), enough electiricity to have a lot of fun, but not enough to do any harm. For comparison sake, this is less electrical charge than what we create with normal daily activities like walking on carpet or wearing polyester clothing.
Makey Makey is compliant with CPSIA, RoHS, CE and has passed the rigorous Prop 65 testing.
Here are some considerations to follow when using Makey Makey:
-Makey Makey should be used according to its intended use via the USB cable provided to a USB compliant port.
-Never connect Makey Makey to an AC outlet.
-If product is damaged or broken, please discontinue use and contact Makey makey support.
Does Makey Makey work with MIDI?
The easiest way to use Makey Makey with MIDI is to configure your computer keyboard to send MIDI through your music software. Ableton and Reason allow you to configure your computer keybaord(a,s,d,f, etc) to trigger MIDI notes. The Makey Makey then triggers keyboard presses and you're good to go.
The advanced way is to write a script that accepts keyboard presses and outputs MIDI notes. We have used this downloadable script
in the language 'processing' which you can use along with the soundcipher library
. But you can write your own script too!
Why is my Makey Makey working without EARTH?
Makey Makey is a tool for exploration. If it's working without being grounded, then what does that mean? Well, it means you actually are grounded in some other way than on the board. One way is by rubbing your feet with socks on the carpet. This will trigger the Makey Makey once, without being officially 'grounded'. Another example of 'always being grounded' is humidity - sometimes in tropical climates the air can act as ground. On a similar note (but not completely related) sometimes people's hands are not conductive if they are too dry. We're giving these examples because there is no wrong and right way to use Makey Makey, and we encourage people to explore.